Terms and Conditions of Gorgeous Yarns
Sorry this is a bit wordy, we are happy to chat with you if you prefer…..
Product Descriptions
All the information on the Gorgeous Yarns online shop website is accurate to the best of our knowledge. However, we are human and make mistakes and we will correct errors as soon as they are brought to our attention. Because of the difference in which computer screens display colours, the colour that you see may not match the actual colour of the yarn. If colour matching is essential, please ask for a free colour swatch. Most of the yarns sold by Gorgeous Yarns are hand dyed in small batches; there is some natural variation in colour of the yarns, and dye lots may not be able to be matched for a big order of a number of skeins. In this situation we suggest that you work with 2 skeins of different dye lots at the same time, alternating rows worked.
Prices and Payment
Payment is made at the time of ordering, via PayPal, a secure payment process and our preferred method of payment. But you do not need a Paypal account to purchase from us via the website. You can also pay by cheque, if you prefer, though it may take a little longer to get your purchase to you. We will send you an e-mail to confirm when your parcel is on it’s way.
UK postage is First Class Royal Mail. International Orders are posted Tracked and Signed for. We aim to post anywhere in the world, however, if your country is not listed, please contact us and we will do our best to get your parcel to you with an international carrier.
Proof of Transaction
Purchase order numbers and invoices are stored safely. Under GDPR, (May 2018) you can request that any data we store is removed from our system once your purchase has been completed and you have received your parcel. See our Privacy Policy/GDPR for more detailed information about this.
Dispatch and Delivery
We aim to post the same or following day of your purchase so you don’t have to wait too long for your Gorgeous Yarns. We make sure your parcel is carefully packaged when we post it, but sometimes damage can occur during its journey to you.
If your parcel arrived damaged, please let us know immediately and we will discuss withyou what we need to do next.
Out of Stock Goods
In the rare event that there is a problem with your order, we will email or phone you to advise. You may wish to have your requested items back-ordered at that point, take part delivery or cancel the order. Please note that it can take between 10 and 28 days to re-stock from some of our overseas suppliers.
Returns
We want you to be delighted with your purchase , so if you are unhappy, please let us know.
email gorgeousyarns@gmail.com, or write to the return address below.
Caroline Bawn
Gorgeous Yarns
7 Century Close
Helston
Cornwall
TR13 8FE
UK.
Privacy Policy/General Data Protection Regulations (GDPR)
General Data Protection Regulations, or GDPR came into effect on 25/5/18. They are written to protect the data you trust us with when you make a purchase or sign up for a newsletter by email.
At Gorgeous Yarns we take the information you give us very seriously. We use the data you give us for the following things:
WooCommerce, our website “shop” processing records name, address, and email
Paypal, our payment process uses the credit card details you give to pay for your order
iZettle, our payment process via the hand held card payment device at events and shows uses the credit card details you put in, and gives an email receipt if you request it.
MailChimp is our E-mail Newsletter system which uses your name and email address to keep you up to date with our news, events, special offers etc.
Etsy We have a selection of Gorgeous Yarns and kits on Esty. We use your name, address and email details to send your parcel to you. Etsy have their own GDPR policy here.
If you place a custom dye order with us, we do not share any of your information with the dyers.
If you wish your data to be deleted after your order has been processed, please contact us at gorgeousyarns@gmail.com and we will do this straight away for you. We need to keep minimal records of your purchase for HMRC purposes. These records only contain the purchase order number and the items purchase. No record is kept of your other purchase details apart from the above listed.
When you sign up for our mailing list you will be sent a confirmation email which will also have an opt out link. If you have signed up to our mailing list newsletter, we respect the trust you have placed in us. The newsletter will come via email to your mail box once a month, and we may also send you occasional promotional emails detailing special offers. If at anytime you want to stop receiving newsletters and information from us you can unsubscribe using the emailed link, or by emailing gorgeousyarns@gmail.com and asking me to unsubscribe you. If you sign up by completing the form at an event, we need to store this as proof that you have given consent to be on our mailing list. These forms are also kept in a locked filing cabinet.
We have undertaken an audit as part of the GDPR and have recorded our processes. If you wish to know more about this, please contact us at gorgeousyarns@gmail.com.
Unforeseen events or difficulties.
If there are any problems with your purchase, due to unforeseen circumstances, please let us know, and likewise we will let you know if we have problems with your order. We can then discuss how to resolve the problem for you.
Please contact us at gorgeousyarns@gmail.com if you have any other questions or wish to discuss anything in more detail.
Thank you for your custom and interest in Gorgeous Yarns.
