Overview
We want you to be happy with your purchase. If something isn’t right, we’re here to help – whilst also ensuring the safety and integrity of our natural dye products.
Returns
You may return eligible items within 14 days of receiving your order. Please email us first to notify us of the problem so we can expect the parcel. Please return the item with a tracked service to be sure of safe return delivery. If the item is faulty or incorrect, this return postage will be refunded to you.
To qualify for a return items must be unused and in original packaging. We require proof of purchase (Order number) We cannot accept returns on opened dye packages or used yarn skeins.
Non-Returnable items
The following items are non-refundable and non-returnable: opened or used natural dye kits, custom or made-to-order products, digital downloads or knitting/crochet patterns
Refunds
Please contact us by email as soon as you discover a problem with our parcel. We will then need you to post it back. Once your return is received and inspected we’ll notify you of how we plan to proceed. Approved refunds are processed within 5 working days, and issued to your original payment method. We will also refund the postage for the return. Shipping costs on the original parcel are non-refundable unless the item is faulty.
Damaged or incorrect orders
If your order arrives damaged or is incorrect please contact us within 48 hours of delivery. Include photos of the damaged packaging if appropriate. We’ll arrange a replacement or full refund where appropriate.
Processing Time
Please allow up to 5 working days for us to check returned items and an additional 5 working days for funds to be returned to your payment method. (Depending on your bank)
Consumer rights
This policy does not affect your statutory rights under UK consumer law, including your right to receive good that are as described, fit for purpose and of satisfactory quality.
Need help?
If you have any questions about returns or refunds, please contact us via gorgeousyarns@gmail.com we’re happy to help.